Shipping policy
Shipping Policy (Saudi Arabia - KSA)
Last Updated: June 2026
At our store, we are committed to delivering your orders quickly and safely across the Kingdom of Saudi Arabia.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
- Major Cities (Riyadh, Jeddah, Dammam, Makkah, Madinah): 2–5 business days.
- Remote Areas: 4–8 business days.
- Delivery times may vary during holidays, peak seasons, or due to courier delays.
Shipping Charges
- Shipping fees are calculated at checkout based on your location and order size.
- Free shipping promotions may be available on selected products or order values.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via SMS or email.
- Tracking information may take up to 24 hours to become active.
Delivery Information
- Customers must provide a complete and accurate delivery address and phone number.
- Incorrect or incomplete information may result in delivery delays or failed deliveries.
Delayed or Lost Orders
- If your order has not arrived within the estimated delivery period, please contact our support team.
- We will work with the courier service to resolve the issue as quickly as possible.
Damaged Items
- If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging.
Contact Us
If you have any questions regarding shipping, please contact our customer support team through email or WhatsApp.
Thank you for shopping with us! ❤️📦